RITE usability test

Hiring managers support blind hiring in principle, but existing tools are cumbersome.

We needed to determine whether recruiters could intuitively anonymize resumes using our prototype without training.

Methodology: RITE (Rapid Iterative Testing and Evaluation)

Participants: 12 hiring managers and HR professionals

Session format:

1. 5-minute contextual interview

2. task-based usability test

3. retrospective probing

Tasks

1. Upload a resume

2. Anonymize the file

3. Download the anonymized version

Task Success Rate Observations

Upload resume 60% unclear first step, expected multi-file support

Anonymize file 70% confusion about workflow, expected to select which data to mask

Download file 85% minor issues

Design Impact

The RITE sessions led to three major changes:

1. Guided 3-step workflow

   • Upload → Select anonymization → Download

2. Batch processing

   • Users can upload multiple resumes

3. Selectable anonymization fields

   • Users control which data to mask

What I Learned

• RITE testing is highly effective for early-stage startup prototypes where UI changes can be implemented quickly.

• Recruiters expect bulk workflows, reflecting real hiring practices.

• Content clarity was as important as interaction design.

Next Steps

• Conduct validation testing on the updated prototype

• Evaluate recruiter trust in automated anonymization